GDPR Compliance

Last updated: January 2024

zen-vine is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines how we protect your data rights and our responsibilities as a data controller.

1. Data Controller

zen-vine acts as the data controller for the personal information we collect. As the data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with data protection laws.

Contact details:
zen-vine
42 Commerce Street
Liverpool, L2 3PQ
Email: [email protected]

2. Your Rights Under UK GDPR

Right to Be Informed

You have the right to be informed about the collection and use of your personal data. We provide this information through our Privacy Policy and this GDPR page.

Right of Access

You have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR). We will respond to your request within one month.

Right to Rectification

You have the right to have inaccurate personal data corrected or completed if it is incomplete. We will respond to your request within one month.

Right to Erasure

You have the right to request the deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purpose it was collected or when you withdraw your consent.

Right to Restrict Processing

You have the right to request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to our processing of it.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.

Rights Related to Automated Decision Making

You have rights related to automated decision making and profiling. We do not use automated decision making that produces legal or similarly significant effects.

3. Lawful Basis for Processing

We only process personal data when we have a lawful basis to do so. The lawful bases we rely on include:

• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Contract: Processing is necessary for a contract we have with you or because you have asked us to take specific steps before entering into a contract.
• Legal obligation: Processing is necessary for us to comply with the law.
• Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those interests.

4. Data Processing Activities

We process personal data for the following purposes:

• Managing course enrolments and student records
• Responding to enquiries and providing customer service
• Sending marketing communications (with consent)
• Improving our services and website functionality
• Complying with legal and regulatory requirements

5. International Transfers

We do not routinely transfer personal data outside the United Kingdom. In the event that such transfers become necessary, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

6. Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data where appropriate
• Regular testing and evaluation of security measures
• Staff training on data protection
• Access controls and authentication procedures

7. Data Breach Procedures

We have procedures in place to detect, report, and investigate personal data breaches. Where a breach is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay.

8. Exercising Your Rights

To exercise any of your rights under UK GDPR, please contact us at:

Email: [email protected]
Address: 42 Commerce Street, Liverpool, L2 3PQ

We will respond to your request within one month. There is no charge for most requests, although we may charge a reasonable fee if a request is manifestly unfounded or excessive.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk