Privacy Policy

Last updated: January 2024

zen-vine ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete enquiry forms on our website
• Enrol in our courses or programmes
• Subscribe to our newsletter
• Contact us via email or other means

This information may include:

• Name and contact details (email address, postal address)
• Educational preferences and learning goals
• Payment information for course enrolments
• Information about children if enrolling in youth programmes

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system
• Pages visited and time spent on our website
• Referring website addresses

2. How We Use Your Information

We use the information we collect to:

• Process enrolments and provide our educational services
• Respond to your enquiries and requests
• Send you information about courses, events, and updates
• Improve our website and services
• Comply with legal obligations

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: To fulfil our obligations when you enrol in our courses
• Consent: When you have given us explicit permission
• Legitimate Interests: To operate and improve our business
• Legal Obligation: To comply with applicable laws and regulations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business
• Professional advisers such as lawyers and accountants
• Regulatory authorities when required by law

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Course records are typically retained for seven years following completion.

6. Your Rights

Under data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

8. Children's Privacy

For youth programmes, we collect information about minors with parental or guardian consent. Parents and guardians may review, update, or request deletion of their child's information at any time.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

zen-vine
42 Commerce Street
Liverpool, L2 3PQ
Email: [email protected]